条款及细则

1. 下订单

When placing an order, you are responsible for providing complete and accurate information, including:

• Recipient's full name
• Complete delivery address and postcode
• Recipient's telephone number
• Delivery date
• Any relevant apartment, building, company, hotel, hospital or access information
• Your contact details

After placing an order, you will receive an order confirmation. Please check the details carefully and contact us as soon as possible if anything is incorrect.

Acceptance of an order is subject to product availability, delivery availability and successful payment.

2. 订单履行方式

根据产品、目的地和库存情况，订单可能分为：

• 由当地花店或配送合作伙伴准备并亲自送达；或
• 由供应商准备，并通过包裹或快递服务递送。

不同产品和目的地的配送方式可能有所不同。如有需要，我们会在订购过程中显示可用的配送信息，或在您下单后与您联系。

3. 交货日期和时间

我们会尽一切合理努力按您要求的送货日期送达订单。但是，除非您在结账时明确表示保证具体的送货日期和时间，否则我们无法保证您要求的送货日期和时间。

配送可能会受到多种因素的影响，包括收件人不在场、地址不正确或不完整、通行限制、天气、交通、当地节假日、产品供应情况以及影响我们花店、供应商或配送合作伙伴的情况。

在情人节、母亲节、国际妇女节和圣诞节等特别繁忙的时期，送货时间可能会比平时更长。

如果无法按要求完成交付，我们将根据适用的消费者法律采取合理措施寻找合适的解决方案。

4. 当日送达

在当地规定的截止时间前下单，部分商品和地区可享受当日送达服务。

网站上会显示适用情况下的供货情况，具体情况取决于目的地、产品以及我们当地合作伙伴的供货情况。

在规定的截止时间之前下单并不能绝对保证当天送达，除非网站明确声明保证送达日期。

如果我们无法完成已接受的当日订单，我们将联系您或根据适用的消费者法律采取其他适当措施。

5. 送货信息和获取

您有责任提供准确完整的收货地址。为确保顺利送达，请尽可能提供相关信息，尤其包括：

• 公寓和封闭式物业
• 酒店
• 医院和医疗机构
• 办公室和商业场所
• 大学和校园
• 葬礼地点
• 活动场地
• 港口、工业区和安全场所

可能需要提供其他信息，例如公寓号码、楼层、门铃名称、公司名称、部门、房间号、病房、楼栋、接待处或出入说明。

对于因客户提供的信息不正确或有重大不完整而导致的交付问题，我们概不负责，但须遵守适用的消费者法律。

6. 如果收件人不在

如果收件人不在，花店、供应商或配送合作伙伴可以在适当且允许的情况下：

• 联系收件人；
• 请择日再行派送；
• 将订单交给授权的前台、礼宾部或其他合适人员；
• 将订单放置在授权的安全地点；
• 将包裹改寄到取货点；或
• 请提供重新投递或取件的说明。

具体流程取决于交付方式和当地情况。

如果由于收件人不在家、无法收货、拒收订单或提供的收货信息不正确而导致无法完成送货，则可能需要支付额外的送货费用。

7. 医院、酒店和其他机构

运送至医院、酒店、办公室、大学、殡仪馆及其他公共或商业建筑的物品可交给接待处、保安处或其他授权接收点。

如果机构自身的规定不允许，我们无法保证将货物直接送到特定的房间、病房、办公室或个人。

顾客应提供收件人的全名以及所有相关的房间、病房、科室、预订、公司或活动信息。

接收机构可以对鲜花、植物、食品、酒类或其他产品施加自己的限制。

8. 天然产物及其替代品

花卉植物均为天然季节性产品，其供应情况、颜色、尺寸和外观均可能有所不同。产品图片旨在展示产品的整体风格和外观，自然差异属正常现象。

如果某种花卉、植物、容器、包装或装饰品缺货，我们会酌情进行合理的替换。

我们将力求保持所订购产品的整体风格、配色方案和价值。任何替换产品都将具有相似的质量和价值，或在合理可行的情况下，选择价值更高的产品。

如果需要对订单的基本特征进行重大更改，我们可能会在进行更改之前与您联系。

9. 其他礼品和过敏原

由于当地供应情况不同，巧克力、蛋糕、气球、花瓶、礼品篮和其他礼品等附加产品可能与照片所示略有不同。

如果无法提供完全相同的品牌或产品，则可在适当情况下提供类型和价值相当的替代品。

食品可能含有过敏原。如有特定过敏或饮食要求，请在订购前与我们联系。

10. 价格和运费

产品价格和适用的运费将在订购过程中显示。

偏远或交通不便的地区可能需要额外收取配送费。如果下单后需要额外费用，我们会在必要时与您联系。

未经客户同意（如需客户同意），我们不会收取未公开的额外费用。

11. 订单变更

如果您需要更改收件人、送货地址、贺卡留言或送货日期，请尽快与我们联系。

我们会尽力满足您的变更要求，但一旦开始准备或交付，就无法保证一定能够变更。

对于花店制作的易腐鲜花，制作时间可能远早于您要求的送货时间。对于快递配送的鲜花，包裹一旦发出，可能就无法更改订单信息了。

12. 取消

如果您想取消订单，请尽快与我们联系。

由于鲜花和我们的许多产品都是易腐烂的，或是专门为订单准备的，一旦开始准备、生产或交付，可能就无法取消订单了。

如果仍可取消订单，我们将确认取消订单并退还任何适用的款项。

本条款中的任何内容均不限制您根据强制性消费者法律享有的任何取消或退款权利。

13. Statutory Right of Withdrawal

Under applicable European consumer law, consumers normally have a right to withdraw from many online purchases within 14 days.

However, this right does not generally apply to goods that are liable to deteriorate or expire rapidly, including fresh flowers and certain other perishable products.

The right of withdrawal may also not apply to certain personalised products or goods made according to the customer's specifications.

For non-perishable products where a statutory right of withdrawal applies, we will respect that right in accordance with applicable consumer law.

14. Quality Complaints

If you are unhappy with the condition or quality of an order, please contact us as soon as possible after delivery.

For flowers, plants and other perishable products, we recommend contacting us within 48 hours of delivery, because their condition can change quickly.

Please provide:

• Your order number;
• A description of the problem; and
• Clear photographs showing the product and the issue.

Photographs help us assess quality problems and resolve complaints with the florist or supplier. Contacting us quickly helps us investigate and provide an appropriate solution.

This complaints procedure does not limit any statutory rights you may have under applicable consumer law.

15. Non-Delivery

If an order has not been delivered, please contact us promptly so that we can investigate with the florist, supplier or delivery partner.

Where we are responsible for a failure to deliver, we will provide an appropriate remedy in accordance with applicable consumer law, which may include redelivery, replacement or refund depending on the circumstances.

Where delivery fails because of materially incorrect information supplied by the customer, recipient refusal, or circumstances attributable to the recipient, a refund may not be available and additional delivery charges may apply.

16. Peak Periods

Flower delivery volumes increase significantly around major occasions such as:

• Valentine's Day
• Mother's Day
• International Women's Day
• Christmas
• Easter
• Other national or local holidays

During these periods, product availability may be more limited and delivery schedules may be extended. We may make reasonable substitutions in accordance with our substitution policy.

Any delivery estimates or special peak-period conditions displayed when you order form part of the delivery information for that order.

17. Events Outside Our Control

Delivery may occasionally be affected by events outside our reasonable control, including severe weather, natural disasters, transport disruption, strikes, government restrictions, civil emergencies, telecommunications failures or other exceptional events.

Where such an event occurs, we will take reasonable steps to minimise disruption and fulfil affected orders as soon as reasonably possible.

Your mandatory rights under applicable consumer law remain unaffected.

18. Payment and Refunds

Orders must be paid using one of the payment methods offered during checkout. Payments may be processed by third-party payment providers.

An order may be refused or cancelled if payment is declined, reversed, identified as potentially fraudulent or cannot be successfully verified.

Where a refund is due, it will normally be made to the original payment method. Processing times can vary depending on the payment provider or financial institution.

Refund eligibility depends on the circumstances of the order and applicable consumer law. Nothing in these Terms excludes or restricts a refund or other remedy where the customer is legally entitled to one.

19. InternetFlorist Fulfilment Network

Flowers4特隆赫姆 is part of the InternetFlorist international flower and gift delivery network.

Orders may be fulfilled by independent local florists, gift suppliers and delivery partners selected according to the product and destination.

The specific florist, supplier or delivery company used may vary from one order to another. For this reason, these Terms do not identify individual delivery companies.

Regardless of the fulfilment method used, your order remains subject to these Terms and your applicable statutory consumer rights.

20. Privacy

Personal information supplied when placing an order is processed in accordance with our Privacy Policy.

Information necessary to fulfil an order may be shared with florists, suppliers, payment providers and delivery partners.

Please see our Privacy Policy for further information about how personal information is collected, used and protected.

21. Intellectual Property

The content of this website, including text, graphics, logos, product presentation and website design, is protected by applicable intellectual property laws.

Content may not be copied or commercially reproduced without permission except where permitted by law.

22. Liability and Consumer Rights

We do not exclude or limit liability where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to remove or restrict mandatory rights available to consumers.

If any provision of these Terms conflicts with mandatory consumer protection law applicable to an order, the mandatory legal protection will prevail.

23. Governing Law

The governing law applicable to your purchase should be stated in accordance with the legal entity through which your order is contracted and applicable consumer protection law.

If you are a consumer in the European Union, any mandatory consumer protections available to you under applicable law remain unaffected.

24. Updates to These Terms

We may update these Terms and Conditions from time to time.

The Terms applicable to your order are those in effect when the order is placed.

The latest version will be published on this website together with the date it was last updated.